This Privacy and Data Processing Policy explains how SOL4US LLC, which operates this site under the By Carolina Rincón brand, collects and uses the information of those who visit the page or request information about its services.
At SOL4US LLC, under the By Carolina Rincón brand, we process the information of prospects and clients to evaluate their requests and provide strategic consulting services related to the purchase and financing of vehicles, credit profile preparation, and, when applicable, business structuring.
Information we collect
When you complete the form on the page, we may receive your name, email address, phone number, state of residence, and the information you choose to provide about your purchase goal, type of vehicle, current vehicle, and general credit situation. We also receive information when you write to us on WhatsApp or by email, call us, or provide us with data during a consultation or service relationship. The form requests contact information and a general description of the person's goal and situation; more detailed financial or documentary information, if required, is handled later according to the needs of the case.
If you decide to move forward with the consultation, we may request additional information necessary to evaluate your case and provide the service. We will tell you why we need it and how to share it. The form on this page does not request Social Security numbers, bank account data, or financial documents. We ask that you not include that information in the comments field.
When you visit the site, the hosting provider and the technical tools necessary for its operation may process data such as IP address, browser type, and access logs. If we add analytics, advertising, or additional cookies in the future, we will update this policy and the corresponding notices or controls.
How we use the information
We use the information to:
- 1.Receive and respond to requests.
- 2.Contact the person about the inquiry they started, learn about their general situation, and coordinate conversations or appointments.
- 3.Analyze their scenario, evaluate whether the service is suitable for their case, and prepare recommendations within the contracted service.
- 4.Search for and compare alternatives, structure a possible deal, and support its execution, when applicable.
- 5.Maintain service and communication records, protect the site, and comply with legal obligations.
We limit access to the information to the people and providers who need it to carry out these functions. When the deal requires the participation of a dealership, a financial institution, or another professional, we will share only the relevant information and manage the necessary authorizations.
Who we share information with
We may share the necessary information with providers that help us operate the site and handle requests, such as hosting, email, messaging, scheduling, or client management services. If you move forward with a deal, it may also be necessary to share relevant data with dealerships, financial institutions, or other professionals involved in your case. Before doing so, we will explain the purpose and request the corresponding authorizations.
If you choose to send your request via WhatsApp, your communication will also be subject to that platform's operation and policies. We do not share your information with third parties unrelated to the service so that they may contact you on their own.
Credit reports, authorizations, and sensitive documents
The authorization that appears next to the form refers only to contact related to your request by phone, WhatsApp, or email: it does not authorize us to obtain your credit report or send you automated advertising. If the evaluation requires access to a credit report or sensitive documents, we will explain the process and request a specific authorization when necessary. Any other additional authorization will be requested separately. Avoid sending Social Security numbers, passwords, or banking information in the site's comments field.
Communications
We may respond to you through the means you provide in relation to your request or service. You can ask us to stop contacting you by writing to info@bycarolinarincon.com or telling us in the conversation. Promotional communications, if implemented, must be managed with the corresponding authorizations and opt-out options.
Retention and security
We adopt reasonable measures to protect information and restrict access, although no transmission or storage system can guarantee absolute security. We retain information for as long as necessary to handle your request or provide the service, maintain the necessary business records, and comply with applicable legal obligations. After that, we delete it or stop identifying it when appropriate.
Your requests
You can write to info@bycarolinarincon.com to request access to the information we have about you, request a correction or deletion, or tell us you no longer wish to receive communications. We will handle your request in accordance with applicable law and may verify your identity before providing or modifying information. Some requests may be subject to retention obligations.
Minors
This site and its services are intended for adults. We do not intentionally seek to collect information from minors under 18. If you believe a minor provided us with their data, write to us so we can review and address the situation.
Changes to this policy
We may update this policy when the site, our processes, or applicable obligations change. We will publish the current version on this page with its update date. If the forms, the tools used, or the way we provide services change, we will review this document so it continues to describe our actual practices.
